Authorization Required
- Prior authorization from our company is necessary for returning merchandise.
- Please contact our responsive customer service team at info@fikabysweden.com to initiate the return process. Our representatives will guide you through the necessary steps.
- Unauthorized returns may not be accepted or processed to maintain efficient handling of returns and refunds.
Notification Period
- To streamline the return process, any merchandise that needs to be returned should be notified within 3-5 business days from the date of receipt.
- Prompt notification enables us to address your concerns swiftly and efficiently.
Condition of Merchandise
To qualify for a return, your candy must meet specific criteria:
- It must be unused, unopened, and in the same condition as received.
- The original packaging must be intact to facilitate restocking and resale.
Acceptable Reasons for Returns
We accept returns exclusively for two reasons:
- Incorrect items: If the candy received does not match the items ordered.
- Damaged items: If the candy arrives in a damaged condition.
Refunds (if applicable)
- Upon receiving and inspecting your returned item, we will promptly notify you via email.
- The approval or rejection of your refund will also be communicated through email.
- If your refund is approved, it will be processed swiftly, and the credit will be applied to your original method of payment within the stipulated timeframe.
Late or Missing Refunds (if applicable)
In the event of a delayed or missing refund, please follow these steps:
- Check your bank account to ensure no pending transactions.
- Contact your credit card company to verify if there are any delays from their end.
- If the issue persists, contact your bank for further assistance.
- For any unresolved matters, please reach out to us at [email address].
Sale Items (if applicable)
- Refunds are applicable only to regular-priced items.
- Unfortunately, sale items are exempt from our refund policy, as they are offered at a discounted rate.
Non-Refundable Shipping Charges
Return Shipping Costs
- Customers are responsible for covering the return shipping costs for their candy.
- The non-refundable nature of shipping costs is consistent with our commitment to fair and transparent business practices.
Delivery Time for Exchanged Products
- Please note that the delivery time for exchanged products may vary based on your location.
- Factors such as shipping method and destination influence the delivery timeframe.
Shipping Insurance for Items over $75
- For items valued at over $75, we recommend opting for a trackable shipping service or purchasing shipping insurance.
- While we strive to provide reliable service, we cannot guarantee the safe arrival of returned items without appropriate shipping measures.
We appreciate your attention to our Refund and Returns Policy. Should you have any queries or require further assistance, please do not hesitate to contact our dedicated customer service team. Thank you for your trust in Fika By Sweden!